As long as your order status is marked as "UNFULFILLED," you can cancel your order yourself before 7:59 a.m. (PST) the following day. Important: Our packaging process begins promptly at 8:00 a.m., so be sure to cancel your order before then by following these steps:

1. Visit the "MY ACCOUNT" page.:
2. Locate your order and cancel it directly from the confirmation email you received.

Once your order has been fulfilled, it will no longer be eligible for cancellation.
If you need further assistance with canceling your order, feel free to contact us at cs@bephor.com.

Customer Service Operating Hours:
Monday - Friday: 8:00 a.m. to 5:00 p.m. (PST)

We recommend canceling your original order and placing a new one, as we cannot make changes to the shipping address or billing information once the order has been fulfilled and dispatched. If you applied a discount code, please contact customer service to request a new one, as it cannot be reused.

If you made a mistake with the address, contact our customer service team at cs@bephor.com as soon as possible. In some cases, for large or complex orders, our team may be able to assist with editing the order before it is fulfilled. However, if the order has already been dispatched, you may need to contact the courier directly, and any additional charges related to the address change will be the customer’s responsibility.

We apologize for the confusion and inconvenience caused to you.

Paypal has a unique payment system called the "pre-authorization". When a customer places an order, paypal goes through a review of the payment to verify whether or not they can approve it. In this process, they charge the customer for the same amount, but actually this is just a temporary charge which will be pending during the review process. The second charge will be refunded as soon as the first payment has been approved.

We are sorry to tell you that this is not a feature that we can control. We would truly appreciate it if you could wait a few hours or days for the payment to be approved, as you will get refunded for the pre-authorized payment soon.

Please let us know if you do not get refunded for the second charge within a month.

We appreaciate your understanding!

To check your order status, please find the confirmation email we sent. If it's not in your inbox, kindly check your spam folder.

Alternatively, you can log into your account and visit 'My Account' > 'Orders' for detailed information.

If you need any assistance or have questions, feel free to reach out to our customer support. We're here to help.

To redeem a promotion/discount code, enter your code on the shopping cart or checkout page.

Please note that promotions cannot be combined with any other ongoing offer/promotion/discount, and you may only redeem one offer per order.

Additionally, free gifts may change due to inventory issues or shortages, and Bephor reserves the right to make alterations without prior notice

Please note that the prices listed on our official website are in US dollars.

When paying by credit card, please ensure that your name and billing address match the information on file with the card issuer.

Currently, we accept PayPal, Shop Pay, Apple Pay, Meta Pay, Google Pay and the following credit cards: Visa, Mastercard, American Express, Discover, Diners Club, JCB.

Please notice that you can choose to pay with only one payment method per order.

To receive a 10% discount welcome coupon, please sign up for our newsletter through the pop-up window that appears when you access our website. After entering your email address and clicking "continue," you will be provided with a discount code. Kindly enter this code on the checkout page when making your first purchase.

If you have not yet received your discount code, please be assured that it will be sent to you via email within two to three days.

Sometimes, our system does not accept the credit cards that are not issued with your own name or issued in a different country where you currently reside. Please use a credit card that is issued with your own name.

If you still have issues during the checkout process, please contact our Customer Service Team. If you provide the error code to us, you can receive a faster consultation.

The list below is the possible reasons why your payment was not successful:

1. Sometimes, our system does not accept the credit cards that is not issued with your own name. If you have other credit card issued with your name, please use other cards.
2. If your card is issued in a different country where you currently reside, the system may not approve your payment. We recommend you use a credit card issued in the country where you currently live.
3. This might be a temporary technical issue, so we kindly ask you to try ordering again later.

If you still have issues during the checkout process, please contact our Customer Service Team using our contact form, If you provide the error code to us, you can receive a faster consultation.

Our warehouse starts processing the orders every day at 8 a.m. (PST). And the packages will ship out from LA. A shipping confirmation email with the tracking number will be sent to you once the order is dispatched.

Shipping costs may vary based on the weight and distance. You can check the estimated shipping cost on the shopping cart page before proceeding to checkout.

In an effort to save you on shipping expenses, Bephor receives proposals from delivery partners every week and selects the best courier for your order.

When the total amount in the cart over $40, the shipping fee is waived. However, please make sure to check if the shipping fee is correctly reflected during checkout before proceeding with your order.

If, despite the total over $40, the shipping fee is still applied on the checkout page, please contact us.

We truly apologize for the issue. In this case, please provide three pictures along with your order ID at cs@bephor.com as guided below:

1) A picture of the exterior packaging, with the tracking number showing on the shipping label.
2) A picture of all the items inside the original packaging and packing slip.
3) A picture of the actual item that was damaged or defective.

Please note that compensation may not be offered if the aforementioned pictures are not provided. Make sure to take the pictures first, and then discard the packaging. We appreciate your cooperation on this matter.

We truly apologize for the issue. In this case, please provide three pictures along with your order ID at cs@bephor.com as guided below:

1) A picture of the exterior packaging, with the tracking number showing on the shipping label.
2) A picture of all the items inside the original packaging and packing slip.
3) A picture of the actual item that was damaged or defective.

Please note that compensation may not be offered if the aforementioned pictures are not provided. Make sure to take the pictures first, and then discard the packaging. We appreciate your cooperation on this matter.

Have you checked your tracking information? Please ensure to check your surrounding area and with your neighbors.

In the instance where there has been no movement in your parcel tracking or if the package is showing as delivered but you haven't received it, we advise customers to contact the courier directly using the tracking number provided via email.

However, please keep in mind that the customer is responsible for the missing package if it was not delivered correctly due to the incorrect address provided.

Currently, we only ship our products to the United States (Excluding Alaska, Hawaii, Puerto Rico and Guam)

No, please use a street or physical address.

We use various couriers depending on the destination, and as a result, shipping times may vary.

Please note that the following shipping timelines are estimates and not guaranteed.

While we work diligently to meet all delivery estimates, there may be occasional delays due to factors such as parcel delays, logistics, bad weather, or circumstances beyond our control.

If you have not received your order within the expected timeframe, please contact us, and we will investigate for you.

USA / Western : up to 5~7 business days
USA / Central : up to 7~8 business days
USA / Eastern : up to 7~8 business days

Once your order has left our distribution center, it may take a few business days for the shipping operator to update tracking details on their website.

Typically, the tracking code is available within 2 to 3 business days after placing your order, and you can check it in the order list after logging in.

If the tracking code is not updated within this timeframe, please contact our Customer Service Team at cs@bephor.com.

Please visit our Return Policy page to start return. Please note that All returns will incur a restocking fee (10% of the purchase amount), deducted from the refunded amount and returning items 14 days after receiving the product may not be accepted.

Bephor can only accept returns for items purchased through www.bephor.com. If you bought our products from a third-party retailer, please contact the retailer or store directly.

A refund will be issued to your original method of payment. Kindly note that original shipping charges are not refunded, and certain sale products may not be eligible for a refund, as specified in advance.

Before shipping a return, please contact us at cs@bephor.com

In order to return any items, you must comply with the following.

Return requests should be done within 14 days from the day of arrival.
The items must be sealed, unused, and in the same condition that you received them.
Any gifts that were given for free should be included as well.
You must inform the customer service about the return in advance, and receive confirmation.
The return process is as follows:

Once you reach out to the customer service team regarding the return, you will receive a return label via e-mail. (Customer service email: cs@bephor.com)
Please print out and bring the return label to the UPS center, where you will submit the returning package. (You can print the return label at their center as well).
The refund will be processed once the package is returned and inspected by our warehouse, and they have confirmed that there are no issues found.
If the return is based on change of mind (ex. no longer need, not expected product), the customer is responsible for the round shipping fee.
▶ [Orders under $40] The value corresponding to the return label will be excluded from the refund, and so will the first standard shipping fee that you paid when placing the order.
▶ [Orders over $40] The value corresponding to the return label will be excluded from the refund, and so will the first standard shipping fee that you were not charged, for receiving free shipping.
▶ [Partial returns] The customer will be responsible for the return shipping fee of $6.99 (variable depending on the region).

Please read the regulations carefully and contact our customer service regarding the return.

The refund process will depend on the payment gateway and the card company.

Even if we have processed a refund from our end, it may take longer for the 3rd party to approve it. In case you do not receive a refund for more than 2 weeks, please contact the card company.

Unfortunately, we are not offering exchanges at the moment. Please contact the customer service to request a return, and place a new order.

If you do not want to provide or keep your personal information with us, please reach out to cs@bephor.com. We will help you out with the removal and inactivation of your account.

Yes, you may place an order without creating an account.

However, please note that in that case, you will not be eligible for any promotion offers, or member-exclusive perks.

Please visit the Join the Partner program application page below and submit your application through the form.
Our marketing team will review it and get back to you as soon as possible.

Click👉 Join the partners page

Please visit the Colllaboration page below and submit your application through the form.
Our marketing team will review your application and get back to you as soon as possible.

Click👉 Collaboration Page

Patch test can be done by applying the product to a small patch of skin where you are unlikely to accidentally wash or rub it away. You can wait for a few hours to see if you are allergic to a certain ingredient. Please discontinue using if discomfort or sensitivity occurs.

We believe that product safety is our top priority. Therefore, we demonstrate product safety through rigorous testing and clinical trials, including tests for general and sensitive skin irritation, as well as dermatologist testing.

Unlike other brands that emphasize the efficacy of simple ingredients (suggesting that this ingredient will have certain effects), we believe that the efficacy and effects of cosmetics should be scientifically proven. Therefore, we demonstrate the effectiveness of our products through rigorous testing, including moisture balance, pH balance, and antibacterial/anti-inflammatory effects.

All products will have an expiry date noted on the packaging.

For most products, the shelf life is three years when unopened and stored at room temperature.

We recommend using the product within 12 months of opening.

First of all, we are so sorry that our products caused allergic reactions on your skin. Please contact our Customer Service Team using our contact form for further assistance.

To ensure that your products remain in optimal condition, we recommend storing them in a cool and dry area away from direct heat or sunlight.

We do not recommend that infants and toddlers under 36 months of age use bephor products, even though there is a low chance of kids getting allergic reactions by using our products. Kids under 36 months of age should use kids' products.

Teenagers can use Bephor products, but please understand that allergic reactions may occur depending on the user’s skin type and condition.

There are cases where the product freeze due to external temperatures, but the product restores itself to the original state, and there is no problem with the stability of the product when it melts at room temperature. Please be cautious when opening the product since the content may spill out due to the expansion of the container.

Also, sediments may float in case oils are included in the ingredients, and please understand that this is a natural phenomenon caused by oil clotting.

Hormone changes during pregnancy can cause problems even with ingredients that were originally not a problem. Breast-feeding women may experience hormonal changes as well. We strongly recommend you consult your doctor before using our products if you are pregnant or breast-feeding.

We formulate our products by innovatively blending nature-derived ingredients grounded in over 5,000 years of verified oriental medicine.
Our unique approach, known as "The Bephor Way," is the result of years of dedicated research and development, alongside meaningful communication with our customers.
This process enables us to provide beauty solutions that effectively meet a wide array of customer needs.

If you are unsure about the authenticity of the product due to its outer packaging or product texture, we kindly ask you to contact re-sellers about the product or contact our Customer Service Team using our contact form.

Additionally, we suggest you to purchase our products from our official website or our authorized retailers. You can find the list of the authorized retailers in the Retailers page on our website. We are also developing authentication label for our customers to easily check the authenticity of a product.